Shipping policy

 

Processing Time
Orders are typically processed within 1-3 business days after payment is confirmed.

Shipping Times
As we work with international fulfillment partners, standard delivery typically takes 7-15 business days depending on your location. Delivery times are estimates and not guaranteed, as they can be affected by customs processing, weather, or carrier delays.

Shipping Costs
Shipping costs are calculated at checkout based on your location and order size.

Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package's progress.

Customs and Import Duties
For international orders, any customs fees, import duties, or taxes charged by your country are the responsibility of the customer and are not included in the item price or shipping cost.

Delayed or Missing Orders
If your order hasn't arrived within the estimated delivery window, contact us at hello@reliefvilla.com with your order number and we'll help track it down.

Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address, but we'll do our best to assist if you contact us promptly after placing your order.

Questions
Reach out anytime at hello@reliefvilla.com.