Refund policy

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or replacement.

Due to the nature of our fulfillment process, we do not require physical returns for most items. If your order arrives damaged, defective, incorrect, or doesn't match its description, contact us at hello@reliefvilla.com with your order number, a description of the issue, and photos, within 7 days of delivery. We'll send a replacement or issue a full refund — no return shipping necessary.

To be eligible for a refund on a change-of-mind request (item not damaged or defective), please contact us within 30 days of receiving your item. We'll review these requests on a case-by-case basis.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Refunds
Once your refund is approved, it will be automatically processed to your original payment method. Please allow 5-10 business days for the refund to appear, depending on your bank or credit card provider.

Exceptions
For hygiene and safety reasons, we're unable to accept physical returns on used personal care items unless the item is defective. 

Questions
You can always contact us for any return question at hello@reliefvilla.com.